Q. I can't log in with my bluenet ID. What's going on?

Answer

Here are a couple of steps to try in order to resolve this problem.

Make sure you have a valid bluenet ID and that the password hasn't expired (it expires every 90 days) to check your bluenet and library account please follow these steps.

To check your Library record... 

    1. Go to the Burritt Library Home Page...    http://library.ccsu.edu/   
    2. At the bottom right of the screen, under “Services”, choose the option called “Your Library Record
    3. On the left side of this page, try typing your Blue Net username and password and see if that logs you in, or not.
    4. If it works, then you should be all set to use the library resources.  You may be blocked from accessing our databases at work, but that shouldn’t happen from home.
    5. If these steps do not work, you can also try clearing your browser's cache (browsing history) and try to access the database/e-journal again.

If all else fails, call Norm at 860-832-0064 or fill out this form and we will try other options.

  • Last Updated Jun 25, 2018
  • Views 2
  • Answered By Circulation Desk

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